Refund Policy
At City Garden Adept, we strive to provide our customers with the finest products for urban gardening. However, we understand that sometimes things don’t go as planned. Below, you will find our refund policy that outlines your rights and our procedures.
Eligibility for Refunds
To be eligible for a refund, please ensure that your request meets the following criteria:
- The item must be in its original condition, unused, and in the original packaging.
- Returns must be initiated within 30 days of the purchase date.
- Proof of purchase must be provided (receipt or order confirmation).
How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact our customer service team at [email protected] to initiate your refund request.
- Provide necessary details including your order number, reason for return, and any relevant information.
- Once your request is reviewed and approved, you will receive instructions on how to return the item.
Refund Process
Upon receiving and inspecting your returned item, we will notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank or credit card company.
Non-Refundable Items
Please note that some items are non-refundable, including:
- Gift cards
- Items marked as final sale
- Perishable goods, such as seeds and plants, cannot be returned once opened.
Questions
If you have any questions regarding our refund policy, please do not hesitate to reach out to us at [email protected]. We are here to assist you!